CCPULSE GENESYS PDF

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions. This is a generally available release for the Italian market. Modifications to this software component in later software versions are not supported in this localized version. This release does not contain new features or functionality.

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As of February 1, , Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me.

Please contact your Genesys Customer Care representative if you have any questions. This is a hot fix for this product. This release contains the following new features or functionality:. The Statistics Properties dialog of the Templates Wizard is now improved with the following changes: If there is a field with an invalid value, clicking OK does not close the dialog and the field gets focus.

The Insensitivity field allows an empty value. The empty value is replaced with the current default value while saving the template. The default value depends on the Statistical type and Frequency of Updates settings.

If the statistic is time-related and the Notification Mode is set to Changes Based the empty value is equivalent to value -1 , which means Not Applied.

Otherwise, the empty value is replaced with the current default value while saving the template. Previously, only the Campaign object was added to the Objects pane window.

Previously, in some cases, when working with Stat Server version 8. This affects exported XML files, table views, and the dialog box for statistics properties.

There are no restrictions for this release. Previously, the template selection dialog was empty when you tried to create a view for a tenant. Previously in release 8. Workspace Name is not displayed if there is no open Workspaces.

It does not display subtrees that do not contain selectable items. Previously, when an object is changed in the configuration layer, objects were updated at the Objects pane, but were not updated at the View area.

When an object is removed from the configuration layer, only the Object pane will be updated automatically, the View needs to be re-opened to have updated list of objects. There are no restrictions on this release. This release contains no new features or functionality. If the root element of the Tree View is selected in a Report View Pane, graphs are now displayed using alternating colors that can be specified in the Graph view section of the Settings dialog box by changing the values of Graph Color 1 through Graph Color 10 options.

This is true for graphs for all statistics except Current State. Previously, thresholds were applied after the value of the formula changed. Previously, the action was not reset. These options are added to the Graph View page of the Settings dialog. The following are modes of display data labels: None: Do not show data labels. Outside: Show data labels outside the diagram. Inside: Show data labels inside the diagram. Legend: Show data labels as a legend below the diagram.

In this case, the labels are displayed only for the sectors occupying more than two percent of the chart. The height of the legend does not exceed 33 percent of the chart's height. If a label does not fit on the legend, it is not displayed.

Previously, they required at least two data points to show the chart. To enable this correction, you must not disable the Configuration Server history log.

Show methods. Transaction cancelled. To see properly formatted values, you must update the existing view templates that contain this statistic, as follows: Open the workspace. Open the Template Wizard. Select the template containing the Expected Wait Time 2 statistic. Select Modify selected template and click Next. Save the template. Close and then reopen workspace. The following two new configuration options in a new configuration section, Console , enable you to manage the console pane window: Enable Valid Values: True , False Default Value: False Changes Take Effect: After restart Enables or disables the console pane window.

The console is always enabled for Admin users. Warning: Enables the console pane window to automatically appear for warning or error messages.

Corrections and Modifications This release includes the following corrections and modifications:. If the root element of the Tree View is selected in a Report View Pane, graphs now contain alternating colors that you can set in the Graph view section of the Settings dialog box by changing the values of Graph Color 1 through Graph Color 10 options.

Previously, the Pie, Doughnut, and Pyramid charts were painted in similar shades of the same color. Binary data files and XML files written by this release cannot be opened in earlier releases of the program.

Workspaces in release 7. You can now successfully open a legacy workspace that contains Places objects and was saved as XML format. Previously in this scenario, the following errors were generated: Load workspace failed.

Error description: stream error. Please contact your system administrator. DefaultStorageType option. Changing to Full Screen mode does not mark the workspace as modified. This release contains the following new feature or functionality:. Previously in this scenario, the records that were hidden by the first threshold were incorrectly displayed again.

Delayed actions are now functional. Previously starting with release 8. Previously, ResetColor action returned a Script Error message. You can now use the Status Display Property page in the Settings dialog box to define colors.

Previously, you could use the Status Colors Property page, which is now removed. Previously, starting with release 8. Previously, if you selected only the Routing Point check box, you could not open the real-time view for members of a group of routing points. Previously, only the first most significant digit of AverageTime statistics values was sent. To improve performance of 3D charts in large workspaces, OpenGL is now supported for drawing 3D charts.

OpenGL improves CPU usage for views with large numbers of 3D charts by factor of 4, though with the possible drawback of additional memory consumption. The default value for MaxChartPointsFor3d is 40, but if you want further performance improvements, you can lower this value.

Changes to the tab order now activate the Save button and Save menu item. Previously, if you changed the tab order and made no other changes to the workspace, then the Save menu item and Save button remained disabled. For optimal performance, set the SafeScriptingMode option to True only when necessary.

Previously, all available templates were listed, including those not related to Agents or Agent Groups. Tooltips are now displayed correctly when you move the mouse over the Pie or Doughnut chart containing a single data point for example, when one value covers the whole Pie chart. The Save menu item and button no longer stay disabled if you close a view and make no other changes to the workspace.

Notes: This feature is only supported for workspaces that are stored in binary data and XML formats. The windows for VAG and Historical views are now created while the workspace is loading, but remain empty until the data is received from the server.

This is a hot fix release for this product. You can enable the graph view if needed after view creation. These images are stored as PNG files. For Stat Server and Configuration Server, the Status Bar shows the current attempt and number of configured attempts for that server. When the switchover happens from the acting primary server to the backup server , the number of reconnection attempts is reset, and the Status Bar displays the attempt and the number of configured attempts for the server to which it switched.

The DB Server connection is closed about 10 minutes after the last historical view uses it. You configured Configuration Server HA. Previously, all the View window positions saved to the workspace in the Workbook mode were lost after you opened the workspace. For the virtual groups, the view contains only agents with a logged-in status according to the script defined.

To ensure that only one action gets triggered, create thresholds with no overlapping conditions. Previously, all hidden rows you saved in a 7. Previously, it frequently encountered a timeout in this scenario and froze instead of starting.

The scale of a graph is now automatically adjusted when statistics decrease. Previously, the scale of a graph would increase correctly, but would not decrease. Now when you exit Workbook mode, the View windows are displayed in their previous sizes and positions. Previously when you exited Workbook mode, they reverted to the default size and location.

Previously, such a change caused the Pie or Doughnut chart slice to persist in its previous state; it was not refreshed with updated values or resized with the rest of the chart. Previously in releases 8.

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