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My shot was probably about feet, it suggested lower the light or use a longer distance, neither was practical. The laser functioned good but of no use to me in the situation. Tried several times, did not try increasing the distance because that was not feasible, that suggestion was kinda useless and reduce the light was also useless. After an hour or so trying different batteries, aiming manually and so on it became obvious that nothing was going to allow me to collect data.
So in the box and back to the office. The job site was about 40 miles distant, you guys out west that is just next door but to us east coasters it's a long drive.
Allen Precision had assumed that duty. I called the repair supervisor at Allen Precision, he told me to box it up and send it in and in a couple of weeks he might be able to get on the job. I asked what time they opened up the show there, he said 6 AM, I asked what would happen if I was sitting on their door step at 6 AM the next day.
He said he reckoned he would have to do something about the instrument. So into the box it went and I did a quick trip home and got the traveling vehicle and headed to Atlanta, about an 8 hour drive. Got there a bit after 11 PM drove over to Allen Precision to make sure that I would have no trouble finding the place.
Next morning I was there at 6 AM, they let me in the door to the repair area and they got right on the job, got it on the work rig and tried to get a measurement, same old story asking for less light or longer distance. They told me that a module was bad that has something that might be considered a variable density filter was not functioning.
That is the little motor sound you get when you use the regular EDM. It has the function of controlling the required level of light returning from the target. Close to the target the more dense the filter will be. I suppose you might be able to get a reading from several hundred or more feet away, didn't try that, so it might or might not. They called Leica and they said we were in luck they had a new board that would solve our problems.
One catch the board was a new design and slightly different in size, so it would not fit in my instrument unless the board it was piggy backed on was replaced by a newer board also. Long story short they got the boards and installed them, then the acid test, no dice. Another call to Leica, oh you have to have new firm ware.
That was installed, takes ages and ages to install due to serial installation, took over two hours to install. Then all the tests were done and passed, took it outside and measured several fixed targets they had for test purposes. All were sweet. This is what was what was replaced. The unit still is functional, hasn't had much use the past three years due to extreme loss of boundary surveying in our area.
I was told if the instrument had not been the Plus model with the latest tracking upgrades it would not have been possible to get parts from Leica to repair the unit. I usually ignore post like this but I cannot help but to reply because of the way the post was written and that I know the people at APE and Leica personally. Please reply with another post and explain how long a electronic piece of equipment that is constantly exposed to harsh working conditions is suppose to last without expecting a repair.
You ask APE if they would meet you at in the morning If you need to make a special 8 hour trip during your 'tale of woe" then that is your decision. Again its seems in your post that they met you when you wanted and explained in detail what the issue was with the instrument.
I think APE deserves postive recognition from you for their efforts. They were not your original dealer but were willing and able to service you when you asked. Leica's policy is to keep parts for 5 years after the end of production of a instrument. So the TPS Plus was out of production in So you were able to get parts for the instrument 8 years out of production which is 3 years longer than their standard parts retainment policy.
Technology has advanced a l-o-n-g way since when you purchased the TPS so why complain about the unit having to use a serial connection to uplaod the system. Did you expect Leica had say Sounds to me that APE had the needed tools and expertise on hand to service your needs even though you wanted them to work on an instrument you had purchased not from them 16 years ago.
What a bargain!!! The economy is bad but repairs and new equipment still cost money. If the instrument is not working properly Have you contacted APE to explain that you are still having issues??? I would congradulate APE for giving service on a 16 year-old instrument. If you are still having issues, please let them know.
Hey we got the Instrument for free from Caltrans so if it costs a few grand to get it running it is still a bargain. I don't think ours is that old.
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